Allowing staff to evaluate the environmental and social performance of the establishment encourages active participation and continuous improvement. It also helps identify strengths, challenges, and opportunities for enhancing sustainability performance at the site level.
The establishment implements an annual, structured feedback process through which staff evaluate the establishment’s environmental and social performance.
The feedback is collected, analysed and used to inform actions or improvements. The process not only gathers suggestions but also monitors trends in staff perceptions and satisfaction related to sustainability and management engagement. Results are shared with staff, and responses to the feedback are formulated and communicated within 2 months.
Feedback is collected through regular surveys, feedback meetings, or digital/physical suggestion boxes managed by the Green Key Establishment Representative or another responsible person. Feedback may be anonymous, and multiple formats are offered to ensure inclusiveness.
Green Key provides a standardised staff survey (available in the Green Key Toolbox) that may be used or integrated into the feedback process.
For first-time applicants, a written plan describes how the staff feedback process will be implemented and how results will be reviewed and used to support improvements.
During the audit, the establishment presents:
- evidence showing that a staff feedback system is in place (i.e. how feedback is collected);
- evidence of regular use (e.g. dates, participation rates);
- documentation analysing the results of the most recent feedback round, identifying key insights and areas for improvement; and
- a summary of actions taken in response to staff feedback, which may be linked to the establishment’s sustainability action plan (see criterion 1.3).
In specific circumstances, for first-time applicants, the establishment presents a written plan describing how the staff feedback process will be implemented and how the results will be reviewed and used to support improvements.
During the visual inspection, at least 1 staff member present during the audit is interviewed to confirm their awareness of the feedback process, their satisfaction with it, and their perception of how management responds to their input.
Allowing staff to evaluate the environmental and social performance of the establishment encourages active participation and continuous improvement. It also helps identify strengths, challenges, and opportunities for enhancing sustainability performance at the site level.
The establishment implements an annual, structured feedback process through which staff evaluate the establishment’s environmental and social performance.
The feedback is collected, analysed and used to inform actions or improvements. The process not only gathers suggestions but also monitors trends in staff perceptions and satisfaction related to sustainability and management engagement. Results are shared with staff, and responses to the feedback are formulated and communicated within 2 months.
Feedback is collected through regular surveys, feedback meetings, or digital/physical suggestion boxes managed by the Green Key Establishment Representative or another responsible person. Feedback may be anonymous, and multiple formats are offered to ensure inclusiveness.
Green Key provides a standardised staff survey (available in the Green Key Toolbox) that may be used or integrated into the feedback process.
For first-time applicants, a written plan describes how the staff feedback process will be implemented and how results will be reviewed and used to support improvements.
During the audit, the establishment presents:
- evidence showing that a staff feedback system is in place (i.e. how feedback is collected);
- evidence of regular use (e.g. dates, participation rates);
- documentation analysing the results of the most recent feedback round, identifying key insights and areas for improvement; and
- a summary of actions taken in response to staff feedback, which may be linked to the establishment’s sustainability action plan (see criterion 1.3).
In specific circumstances, for first-time applicants, the establishment presents a written plan describing how the staff feedback process will be implemented and how the results will be reviewed and used to support improvements.
During the visual inspection, at least 1 staff member present during the audit is interviewed to confirm their awareness of the feedback process, their satisfaction with it, and their perception of how management responds to their input.